Shipping policy
Last updated: August 22, 2026
This Shipping Policy explains the production, shipping, delivery, and local pickup procedures for orders placed with DB Graphics A2.
Because many of our products are custom-made, production time and shipping time are separate. Please review estimated completion and delivery times before placing an order.
Order Processing
Orders are processed after DB Graphics A2 receives:
- Complete order information
- Required payment
- Production-ready artwork
- Product and material availability
- Final proof approval, when applicable
An order may be delayed if artwork, personalization, payment, product selection, or other required information is incomplete.
Orders are generally processed during normal business hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: Closed
Weekends and holidays do not count as production or shipping business days.
Production Times
Production times vary based on the selected service, order quantity, artwork, product availability, and current production schedule.
Typical screen-printing production requires approximately 7–12 business days after all requirements and approvals have been received.
Production times for the following services may vary:
- DTF transfers and gang sheets
- Embroidery
- Sublimation
- Custom apparel
- Laser and rotary engraving
- Awards, plaques, and trophies
- Promotional products
- Personalized merchandise
The estimated completion date provided with your order or quote is an estimate unless DB Graphics A2 confirms a guaranteed deadline in writing.
Rush Orders
Rush production may be available depending on:
- Product availability
- Artwork readiness
- Order quantity
- Selected production method
- Current production capacity
- Required completion date
Rush service must be approved before placing the order and may require an additional fee. Selecting expedited shipping does not shorten production time.
Shipping Options
Available shipping methods and costs are displayed during checkout or included in your custom quote.
Shipping rates may be based on:
- Package dimensions and weight
- Delivery destination
- Selected carrier and service
- Number of packages
- Insurance or signature requirements
- Oversized or special-handling requirements
DB Graphics A2 may select an alternative comparable shipping service when necessary to complete delivery safely and efficiently.
Shipping Time
Carrier transit time begins after production is complete and the carrier accepts the package.
Shipping estimates do not include:
- Production time
- Weekends or holidays
- Artwork or proofing delays
- Product availability delays
- Weather or carrier disruptions
Delivery dates provided by shipping carriers are estimates and are not guaranteed unless the carrier service specifically includes a delivery guarantee.
Order Tracking
When tracking is available, it will be sent to the email address or telephone number provided with the order.
Tracking information may take up to 24–48 hours to display movement after a shipping label is created. A shipping label does not necessarily mean the carrier has collected the package.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Before completing checkout, confirm:
- Recipient’s full name
- Company or organization name, if applicable
- Street address and unit number
- City, state, and ZIP code
- Telephone number
- Delivery instructions, when applicable
Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order enters production or shipping.
Additional charges may apply when a package is returned or redirected because of an incorrect, incomplete, or undeliverable address.
Local Pickup
Eligible orders may be collected from:
DB Graphics A2
1935 S. Industrial Hwy, Suite C
Ann Arbor, MI 48104
Wait until you receive confirmation that your order is ready for pickup before visiting. Production estimates are not pickup notifications.
Pickup is generally available during regular business hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: Closed
Order confirmation or identification may be required. Contact us in advance if someone else will collect your order.
Local Delivery
Local delivery may be available for certain orders and locations when confirmed in advance. Delivery availability, timing, and fees depend on the order size and destination.
Do not assume local delivery is included unless it appears during checkout or is listed on your approved quote.
Multiple Shipments
Orders containing products with different production times, suppliers, or packaging requirements may be shipped separately.
When an order is divided into multiple shipments, additional tracking numbers may be provided. Additional shipping fees may apply when split shipment is requested by the customer.
Carrier Delays
Once a package is accepted by the shipping carrier, delivery is subject to the carrier’s operations.
DB Graphics A2 is not responsible for delays caused by:
- Severe weather
- Natural disasters
- Carrier service interruptions
- Holiday shipping volume
- Transportation delays
- Incorrect addresses
- Delivery restrictions
- Customs inspections
- Events outside our reasonable control
We will provide available tracking information and reasonable assistance with eligible carrier claims.
Lost, Stolen, or Missing Packages
If tracking shows no movement or your package appears lost, contact us promptly so we can review the shipment and determine whether a carrier claim can be opened.
If tracking shows the package as delivered but you cannot locate it:
- Check around the delivery location.
- Ask household members, coworkers, or neighbors.
- Confirm the shipping address on the order.
- Contact the shipping carrier.
- Contact DB Graphics A2 if additional assistance is required.
DB Graphics A2 is not responsible for packages stolen or misplaced after the carrier confirms delivery. Signature confirmation or shipping insurance may be available for an additional charge.
Damaged Shipments
Inspect packages immediately after delivery. If an order arrives damaged, contact us within five business days.
Please retain:
- All original packaging
- The shipping label
- The damaged products
- Photographs of the exterior package
- Photographs of the interior packaging
- Photographs of each affected product
Do not use, alter, wash, press, wear, repair, or discard damaged products before the claim is reviewed. Failure to retain the products and packaging may prevent us from completing a carrier claim.
Returned Packages
If a package is returned because of an incorrect address, refused delivery, failed delivery attempts, or failure to collect the package, the customer is responsible for any additional shipping costs.
Original shipping charges are non-refundable. The order can be reshipped after the new shipping fee is paid.
International Shipping
International shipping may be available for approved orders. Customers are responsible for applicable:
- Customs duties
- Import taxes
- Brokerage charges
- Processing fees
- Destination-country restrictions
International delivery estimates may be affected by customs processing. DB Graphics A2 is not responsible for customs delays or charges imposed by another country.
Shipping Refunds
Shipping charges are generally non-refundable after an order has shipped.
Expedited shipping fees cannot be refunded because production took longer than expected unless DB Graphics A2 specifically guaranteed both the production and delivery date in writing.
Returns, replacements, refunds, and production issues are governed by our Return and Refund Policy.
Contact Us
For questions about production, shipping, tracking, or local pickup, contact:
Phone: 734-369-4736
Email: dana@dbgraphicsa2.com
WhatsApp: Message DB Graphics A2