Refund policy

Last updated: August 22, 2026

At DB Graphics A2, we take pride in producing high-quality custom apparel, transfers, awards, engraved products, and personalized merchandise. Because most products are created specifically for each customer, returns and refunds are handled differently from standard retail purchases.

Please review all artwork, spelling, sizing, colors, quantities, product selections, and personalization details carefully before approving your order.

Custom and Personalized Products

Products made, printed, decorated, engraved, embroidered, or personalized specifically for you are final sale and cannot be returned or exchanged because of:

  • Incorrect sizes or quantities selected by the customer
  • Customer-supplied spelling or personalization errors
  • Approved artwork, colors, placement, or design details
  • A change of mind after production begins
  • Slight color differences between screens and finished products
  • Normal variations between individual garments or materials
  • Failure to follow application, washing, or care instructions

This includes, but is not limited to:

  • Custom apparel
  • Screen-printed products
  • Embroidered products
  • DTF transfers and gang sheets
  • Sublimated products
  • Engraved products
  • Awards, plaques, trophies, and medals
  • Personalized gifts
  • Promotional products
  • Custom-produced or specially ordered items

Non-Custom Products

Eligible, unused, non-custom products may be returned within 14 days of delivery or pickup, subject to approval.

To qualify for a return, the product must be:

  • Unworn and unused
  • Unwashed
  • Unaltered
  • Free from stains, odors, hair, and damage
  • In its original packaging
  • Accompanied by proof of purchase

Customers must contact us before returning any product. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Orders

Inspect your order immediately after delivery or pickup. If an item arrives damaged, defective, or different from the approved order, contact us within five business days.

Please provide:

  • Your name and order number
  • A description of the issue
  • Clear photographs of the affected item
  • Photographs of the packaging if shipping damage occurred
  • The quantity of affected products

Do not use, wash, press, wear, alter, or discard the product before contacting us. We may be unable to approve a claim if the item has been used or modified.

If DB Graphics A2 confirms a production error, we may offer a replacement, correction, store credit, or refund, depending on the circumstances.

DTF Transfers

DTF transfers are custom-produced and are generally not returnable or refundable.

Before pressing an entire order, customers should test one transfer using the recommended temperature, time, pressure, and peeling instructions.

Refunds or replacements are not provided for problems caused by:

  • Incorrect heat, time, or pressure
  • Uneven heat-press temperature or pressure
  • Using a household iron
  • Applying transfers to incompatible materials
  • Peeling the film incorrectly
  • Washing the garment too soon
  • Failure to follow pressing or care instructions
  • Customer-submitted artwork quality, sizing, or transparency issues

If you believe a transfer has a manufacturing defect, stop using the remaining transfers and contact us immediately with photographs and application details.

Customer-Supplied Products

Customer-supplied garments and products are accepted only when approved by DB Graphics A2.

Although we use professional equipment and take reasonable care during production, decorating customer-supplied items involves unavoidable risks. These may include garment defects, discoloration, dye migration, print inconsistencies, material reactions, or equipment-related damage.

Unless otherwise agreed in writing, DB Graphics A2 is not responsible for replacing or reimbursing customer-supplied items that are damaged during production. Customers should provide extra pieces when exact final quantities are required.

We do not laser engrave customer-supplied products.

Proof Approval and Customer Errors

Customers are responsible for reviewing and approving all proofs before production. Approval confirms that the customer has verified:

  • Spelling and grammar
  • Names, dates, and numbers
  • Artwork and colors
  • Product style and color
  • Sizes and quantities
  • Design dimensions
  • Print, embroidery, or engraving placement
  • Overall layout

DB Graphics A2 is not responsible for errors contained in an approved proof or information supplied by the customer.

Cancellations and Order Changes

Contact us immediately if you need to cancel or change an order.

An order may be canceled for a full refund only if:

  • Production has not started
  • Artwork preparation has not begun
  • Products or materials have not been ordered
  • No custom setup or digitizing work has been completed

Once production, artwork setup, embroidery digitizing, product ordering, or personalization has begun, the order may be non-refundable. Approved cancellations may be reduced by any costs already incurred.

Changes requested after approval may result in additional fees and a revised completion date.

Artwork and Setup Fees

Artwork cleanup, design work, vectorization, color separation, gang-sheet preparation, engraving setup, and embroidery digitizing fees are non-refundable once the work has started.

Shipping Issues

DB Graphics A2 is not responsible for carrier delays, missed delivery estimates, or packages marked as delivered by the carrier.

If your order arrives damaged, retain all products and packaging and contact us promptly. Shipping claims may require photographs and additional documentation.

Incorrect or incomplete addresses supplied by the customer may result in additional shipping charges. Returned packages can be reshipped after the customer pays the new shipping cost.

Return Shipping

Customers are responsible for return shipping costs unless the return results from a confirmed DB Graphics A2 production error.

Original shipping charges are non-refundable. We recommend using a trackable shipping service because we cannot guarantee receipt of an untracked return.

Refund Processing

Approved refunds are issued to the original payment method. Processing time may vary depending on your bank or payment provider.

Shipping charges, artwork fees, setup fees, digitizing fees, rush fees, and other completed services are generally non-refundable.

Contact Us

Contact DB Graphics A2 before returning an item or submitting a claim.

DB Graphics A2
1935 S. Industrial Hwy, Suite C
Ann Arbor, MI

Phone: 734-369-4736
Email: dana@dbgraphicsa2.com
WhatsApp: Message DB Graphics A2