Privacy policy

Last updated: August 22, 2026

This Privacy Policy explains how DB Graphics A2 (“DB Graphics A2,” “we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit our website, place an order, request a quote, upload artwork, contact us, or otherwise use our products and services.

By using our website or providing information to us, you acknowledge the practices described in this policy.

Personal Information We Collect

The information we collect depends on how you interact with us and may include:

Contact Information

  • Name
  • Billing and shipping address
  • Email address
  • Telephone or WhatsApp number
  • Business, school, team, or organization name

Order and Transaction Information

  • Products and services ordered
  • Garment sizes, colors, quantities, and personalization details
  • Billing and shipping information
  • Payment status and transaction details
  • Order history
  • Local pickup or delivery preferences
  • Returns, refunds, and customer-service records

Payment information is processed by Shopify and authorized payment providers. We generally do not directly store complete credit or debit card numbers.

Artwork and Uploaded Content

When you request a quote or place a custom order, we may collect:

  • Logos and artwork
  • Photographs and graphics
  • Names, dates, numbers, and personalized wording
  • Brand and color information
  • Production instructions
  • Files provided for DTF printing, screen printing, embroidery, sublimation, engraving, awards, or promotional products

You are responsible for ensuring you have permission to provide and reproduce all uploaded content.

Website and Device Information

When you browse our website, certain information may be collected automatically, including:

  • IP address
  • Browser and device type
  • Operating system
  • Pages viewed
  • Referring website
  • Shopping-cart activity
  • Search and purchase history
  • Cookie identifiers
  • Approximate location
  • Date and time of access
  • Interactions with advertisements and marketing communications

Information From Other Sources

We may receive information from Shopify, payment providers, shipping carriers, analytics services, advertising platforms, social media services, fraud-prevention providers, and other business partners.

How We Use Personal Information

We may use personal information to:

  • Process, produce, and fulfill orders
  • Prepare quotes and proofs
  • Communicate about orders and projects
  • Process payments, refunds, and returns
  • Arrange local pickup and shipping
  • Create custom or personalized products
  • Review submitted artwork and production instructions
  • Maintain customer accounts and order histories
  • Provide customer service
  • Detect fraud, abuse, and security threats
  • Improve our website, products, and services
  • Measure website performance
  • Send marketing communications when permitted
  • Personalize content and advertising
  • Maintain business, tax, accounting, and legal records
  • Enforce our policies and agreements
  • Comply with applicable laws and lawful requests

How We Share Personal Information

We may share personal information with service providers that help us operate our business, including:

  • Shopify, which hosts and powers our online store
  • Payment processors and financial institutions
  • Shipping carriers and delivery providers
  • Website hosting and technology providers
  • Email, messaging, and customer-support platforms
  • Analytics and advertising providers
  • Fraud-prevention and security services
  • Printing, production, apparel, award, and product suppliers
  • Professional advisers, including accountants, attorneys, and insurers
  • Government agencies or law enforcement when legally required

These providers may access information only as necessary to perform services on our behalf or as otherwise permitted by law.

We may also disclose information during a merger, acquisition, financing, restructuring, sale of business assets, or similar business transaction.

Shopify

Our online store is powered by Shopify. Shopify collects and processes information necessary to provide its commerce platform, checkout, security, fraud-prevention, analytics, and related services.

Shopify may process customer information according to its own privacy practices. Learn more through the Shopify Consumer Privacy Policy.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to:

  • Keep the website and checkout functioning
  • Remember your preferences
  • Maintain shopping-cart contents
  • Understand website traffic and performance
  • Prevent fraud and improve security
  • Measure marketing effectiveness
  • Provide relevant advertising

Some cookies are essential for the website to function. Other cookies may be optional depending on your location and privacy settings.

You may manage cookies through your browser or the privacy controls displayed on our website. Disabling certain cookies may affect website functionality, checkout, saved preferences, or other features.

Analytics and Advertising

We may use analytics and advertising services to understand how visitors use our website and to promote DB Graphics A2 products and services.

These providers may collect information about your device, browsing activity, interactions, and purchases. Under certain privacy laws, this activity may be considered “selling,” “sharing,” or processing personal information for targeted advertising, even when no money is exchanged.

Where required, you may opt out by using the privacy choices or data-sharing opt-out control available on our website.

Email and Text Marketing

With your permission, we may send promotional emails or messages about products, services, special offers, and company updates.

You may unsubscribe from marketing emails using the unsubscribe link included in each message. You may opt out of promotional text messages by replying STOP, when applicable.

You may still receive non-promotional communications relating to active quotes, orders, payments, pickup, shipping, or customer service.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete orders and provide services
  • Maintain business and transaction records
  • Fulfill legal, tax, accounting, and reporting requirements
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements

Artwork and production files may be retained to support reorders and customer service unless you request deletion and no legal or operational requirement requires continued retention.

Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no website, transmission method, or electronic storage system is completely secure.

You are responsible for protecting your account credentials and notifying us if you suspect unauthorized access to your account or personal information.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Receive a portable copy of certain information
  • Withdraw consent where processing depends on consent
  • Opt out of targeted advertising
  • Opt out of certain sales or sharing of personal information
  • Restrict or object to certain processing
  • Appeal a decision concerning a privacy request
  • Receive equal service without unlawful discrimination for exercising privacy rights

To submit a request, email dana@dbgraphicsa2.com with the subject line Privacy Request.

We may need to verify your identity before processing a request. Some information may be retained when required for legal, tax, fraud-prevention, transaction, or recordkeeping purposes.

Children’s Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13.

Parents, guardians, schools, teams, and organizations should provide and approve information submitted for products involving minors. If you believe a child has provided personal information without appropriate authorization, contact us.

Third-Party Websites

Our website may contain links to apparel catalogs, online design tools, social media platforms, payment services, or other third-party websites.

DB Graphics A2 does not control and is not responsible for the privacy, content, or security practices of third-party websites. Review their privacy policies before providing personal information.

International Visitors

Your personal information may be processed and stored in the United States or other countries where Shopify and our service providers operate. Data-protection laws in those locations may differ from the laws where you live.

Where required, appropriate legal safeguards will be used for international data transfers.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our website, services, technology, business practices, or legal obligations.

The revised policy will be posted on this page with an updated “Last updated” date. Material changes may be communicated through the website or another appropriate method.

Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

DB Graphics A2
1935 S. Industrial Hwy, Suite C
Ann Arbor, MI 48104
United States

Phone: 734-369-4736
Email: dana@dbgraphicsa2.com
WhatsApp: Message DB Graphics A2